Michelle Roy Designs understands that our success can only be measured by our ability to so thoroughly satisfy our customers that they will return again and again — and share their positive experience with family and friends.
We want you enjoy every aspect of Michelle Roy Designs. So we welcome your comments and suggestions for site improvements. And if you make a purchase and are not completely satisfied, returns are welcome within 7 days for an exchange or store credit.
Please refer to the information below for questions about purchases, shipping and store policies. If your question is not answered here, please contact customer service for more information.
Having trouble placing your order? Click here.
Placing Orders
310-274-4708 • 310-274-4725 fax
General Info: info@michelleroydesigns.com
Technical Support: support@michelleroydesigns.comSales Tax Order Confirmation Order Cancellation Backorders To place an order at Michelle Roy Designs:
1. Browse the site for products of interest.
2. From any product description page indicate the quantity and other details for the product you wish to purchase then click the Add to Shopping Bag button.
3. To see the contents of your shopping cart or make changes, click Shopping Bag in the top navigation bar found on product pages.
4. Once you complete shopping and have reviewed the contents of your cart, click the Checkout button at the top of the page to begin the checkout process.
5. Enter or verify your contact, shipping and billing information on the next screen then click the Continue button.
6. Make your shipping and payment selections then click Continue.
7. Enter your credit card details then click the Submit Order button to complete your purchase.
8. Print the invoice page for your records.Having a problem completing your order? Some solutions are listed below.
If you experience an error page while completing your order first try reloading or refreshing the page. If you still get an error, try clearing your browser's cache and rebooting your computer. Often just going offline and returning to the site can work too. If this does not solve the problem, it may be due to another issue. Our shopping cart is working fine. The problems encountered are most likely on the client's computer. The most common problems are caused by bad security patches. Unfortunately they don't seem to debug these updates before releasing them and they can cause all kinds of problems, including interfering with the proper functioning of shopping carts. Currently we are aware of one of these problems in particular, with Mac computers and the latest Internet Explorer patch/update. There is a problem with Macs and their SSL. If you have this set up you'll likely be unable to place an order with that browser and it's faulty update. Netscape may work fine though. Or you can order from a PC.
If the problem you are experiencing involves the cart being empty even after you've added items to you order, it may be due to having cookies disabled in your browser settings.
Unless you have customized your privacy settings, your Web browser will already have cookies enabled. Miva Merchant, our shopping cart software, maintains a client's session ID using a cookie that is stored on your computer. This cookie links you to your shopping cart. Each time a Web page is loaded, Miva Merchant reads this cookie and keeps your shopping cart current. This is our only use of cookies on our site. No personal or shopping item information are stored in this cookie.If you have cookies disabled in your browser, Miva Merchant will try to read the session ID from an expected cookie file. Since Miva Merchant won't be able to read the cookie, it simply creates a new session ID, and assigns a new, empty basket. This will be a problem, as you will continually find an empty basket.
If you need to enable cookies for ordering on our site, information for various browsers is below. Please note it's also a good idea to reboot after enabling cookies, before returning to our site.
Internet Explorer
Netscape
Mozilla
Opera
AOLVersion 6 - Windows Users
If your settings are to block cookies, you will need to do the following:To customize your privacy settings for individual Web sites
* On the Tools menu, click Internet Options, and then click the Privacy tab.
Click Edit.
* In the Address of Web site box, type the complete address of the Web site for which you want to specify custom privacy settings (http://www.michelleroydesigns.com).
* Click Allow to always allow cookies from our shopping cart to be saved on your computer.Versions 5, 5.01, and 5.5 - Windows Users
If your settings are to block cookies, you will need to do the following:
* Click Tools, click Internet Options, and then click the Security tab.
* Click on Internet, and then click Custom Level.
* Under Cookies, choose the option that says, Prompt before accepting cookies or Always accept cookies, click OK.Versions 3 and 4 - Windows Users
* Click View, click Internet Options, and then click the Advanced tab.
* Scroll down to the yellow exclamation icon under Security, under Cookies, check the box that says, Prompt before accepting cookies or Always accept cookies, and then click OK.Versions 3 and 4 - Mac OS Users
* Choose Preferences from the Edit menu.
* In the left panel of the Preferences window, under the Receiving Files section, select Cookies.
* Make sure that the When receiving cookies pop-up menu is set to Never ask if you don't want to be prompted.
* Click the OK button to save your preferences.Version 6 - Windows Users
* Click on the Edit menu on the Netscape tool bar.
* Highlight and click on Preferences at the bottom of the Edit menu.
* In Category sidebar, within the Preferences window, open Privacy and Security.
* Click on Cookies.
* While in the Cookies window, click Enable cookies for the originating Web site only.
* Click the Okay button to exit the window.You can change your cookie setting to prompt you when our shopping cart is wanting to store a cookie.
* While in the Cookies window, click Warn me before storing a cookie.Version 4.x - Windows Users
* Click on the Edit menu on the Netscape tool bar.
* Highlight and click on Preferences at the bottom of the Edit menu.
* In Category sidebar, within the Preferences window, open Advanced.
* Click on Cookies.
* While in the Cookies section, click Accept only cookies that get sent back to the originating server.
* Click the Okay button to exit the window.You can change your cookie setting to prompt you when our shopping cart is wanting to store a cookie.
* While in the Cookies window, click Warn me before accepting a cookie.
Using the Cookie Manager, you can specify how cookies should be handled by setting your cookie preferences.
* Open the Edit menu and choose Preferences.
* Under the Privacy & Security category, choose Cookies. (If no subcategories are visible, double-click the category to expand the list.)
* Click one of the radio buttons:
Enable cookies for the originating web site only: Choose this if you don't want to accept or return Foreign cookies.
Enable all cookies: Choose this to permit all web sites to set cookies on your computer and receive them back during subsequent visits.
* If you want to be notified when a web site tries to set a cookie, select Warn me before storing a cookie. To customize your privacy settings for individual Web sites
* Open the Tasks menu, choose Privacy & Security, and then choose Cookie Manager.
* Choose Unblock Cookies from this Site.Version 5.01 - Windows Users
* Click on the File menu on the Opera tool bar.
* Highlight and click on Preferences at the bottom of the File menu.
* In sidebar, within the Preferences window, click Privacy.
* In Privacy window, select Only accept cookies for the server from the second pull-down menu.
* Click the Okay button to exit the window.If you use AOL's browser, info on enabling cookies can be found here: http://webmaster.info.aol.com/cookieguide.html
If your browser is not listed above, a google search for "enabling cookies in browsers" will bring up lots of help.
Orders that haven't been completed (shopping cart basket contents and session ID's) will remain on this site for 24 hours. If your computer crashes, you experience a power outage, or need to stop in the middle of an order, you can return any time within 24 hours and continue/complete your order. As long as you are accessing the site from the same computer, the order will show when you return and click on View/Edit Order.All orders shipped from Michelle Roy Designs will include California sales tax (8.25).
Once your order is received you will be sent a confirming email message. Order confirmations are usually received within a few minutes of placing an order. If you do not receive a confirming message within 24 hours please contact customer service.
If you wish to cancel an order you have placed, please contact customer service.
Some Michelle Roy Designs products may be out of stock or originate from limited-edition which will result in delayed shipments. The shipping status of products is indicated on product description pages,
You will be notified by email if you order an item that is out-of-stock or that will be delayed, and will have the option of accepting the delay or cancelling the order. Please contact customer service to learn more about the status of a backordered item.
Still having trouble? Email us at support@michelleroydesigns.com.